Return & Refund Policy

At Made With Love Collection, we believe every gift should bring a little joy, whether it's a thoughtful surprise for someone special or something meaningful you've chosen for yourself.

Many of our products are made especially for you after your order is placed. Because of this, our return process is a little different from that of a traditional retail store.

We want you to feel confident shopping with us, and if something isn't right with your order, we're here to help.

Made-to-Order Products & Returns

Our collection includes print-on-demand, personalized, and made-to-order products that are created or prepared specifically for each purchase.

For this reason, we generally do not accept returns or exchanges for change-of-mind reasons, including ordering the wrong size or colour, choosing a different design after purchase, or deciding an item is no longer wanted.

We encourage you to review product descriptions, sizing information, colours, and shipping details before placing your order.

If you're unsure about a product before purchasing, please reach out. We're happy to help you make an informed choice.

Nothing in this policy limits any return, refund, replacement, or other rights available under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

Every order matters to us, and we want your gift to arrive just as expected.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible, preferably within 15 days of delivery, so we can investigate and help resolve the issue. This timeframe does not limit your rights under applicable consumer protection laws.

Please email contact@breezytees.ca and include:

• Your order number

• A brief description of the problem

• Clear photographs of the item and, where relevant, its packaging

Once we've reviewed the details, we'll work with you toward an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

You will not be responsible for return shipping costs when a return is required because of our error or a fulfillment error.

Please contact us before sending an item back, as a physical return may not be necessary.

Cancellations & Order Changes

Because our products are made to order, production or fulfillment may begin shortly after an order is placed.

If you need to cancel your order or make a change, please email contact@breezytees.ca as soon as possible and include your order number.

We'll do our best to accommodate your request before production begins. However, cancellations and changes cannot be guaranteed once an order has entered production or fulfillment.

If a cancellation cannot be completed, we'll explain the situation and help you understand the available options.

Your rights under applicable consumer protection laws remain unaffected.

Personalized & Custom Products

Personalized and custom-made products are created especially for the person or occasion you have in mind.

These items are generally not eligible for change-of-mind returns or exchanges, including where incorrect personalization details were supplied at checkout.

Please double-check names, dates, spelling, and other custom details before submitting your order.

If we make an error in producing your personalized item, or it arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

Refunds & Replacements

If a refund or replacement is approved, we'll explain the next steps and whether we need any additional information or a physical return.

Some issues can be resolved using photographs, so please don't send anything back unless we've asked you to do so.

Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear may depend on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable for change-of-mind requests where such returns are expressly accepted, unless otherwise required by applicable law.

Where a refund is required because of an error, defect, or another legally protected reason, shipping charges will be handled in accordance with applicable law.

We do not charge restocking fees.

Incorrect or Incomplete Shipping Addresses

To help your gift find its way to the right place, please double-check your shipping address before completing checkout.

Customers are responsible for providing accurate and complete delivery information.

If you notice an address error after ordering, contact us immediately at contact@breezytees.ca.

We'll do our best to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or shipment.

If a package is returned because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply if the order needs to be resent.

Any applicable refund or other remedy will remain subject to consumer protection laws.

Packages Marked Delivered

We know how disappointing it can be when a package is marked delivered but you can't find it.

If your tracking information shows that your package was delivered, please first check with household members, neighbours, your building management, or the shipping carrier.

If you're still unable to locate your package, contact us at contact@breezytees.ca with your order number.

We'll help review the available tracking information and, where appropriate, assist with investigating the delivery.

Any applicable refund or replacement rights will be honoured in accordance with consumer protection laws.

International Orders

Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are expressly included at checkout or otherwise required by applicable law, they are the responsibility of the customer.

We recommend reviewing any applicable import requirements before placing an international order.

Questions? We're Here to Help

Whether you're choosing a meaningful gift or need help with an existing order, we'd love to hear from you.

Please contact us at:

Made With Love Collection
Operated by Breezy Tees CA
Email: contact@breezytees.ca

Thank you for choosing Made With Love Collection to be part of a meaningful moment.